| Kaizen: | This is not a person, it is a concept of Quality - Continuous improvement starting with people first. |
| Rosenberg: | Not a Quality Expert |
| Shingo: | Poke-Yoke(Zero Defects) |
| Deming: | 85% of the cost of quality is a management program. |
| Shewhart: | Plan, Do, Check, Act cycle |
| Juran: | Class - Precursor to TQM; Sybex - Joseph Juran's fitness for use says that stakeholders' and customers' expectations are met or exceeded. |
| Taguchi: | Design of Experiments |
| Ishikawa: | Fishbone Diagram |
| Crosby: | Class - Quality is free; Sybex - Philip Crosby devised the zero defects theory, meaning do it right the first time. Proper Quality Planning leads to less rework and higher productivity. |
| Coninuous Improvement: | Watch continuously for ways to improve quality |
| Six Sigma: | Six Sigma is a measurement-based strategy; no more than 3.4 defects per million |
| TQM: | Quality must be managed in and must be a continuous process |